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At VitaXcell, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information from you:

- Personal Identification Information:* Name, email address, phone number, date of birth, and other contact details.

- Health Information: Information related to your health, medical history, and treatment plans when you use our services.

- Payment Information: Credit card or other payment details when you make a purchase.

- Technical Data:* IP address, browser type, operating system, and browsing behavior through cookies and similar tracking technologies.

- Communication Data: Information contained in any communication between you and us, including emails and messages.

2. How We Use Your Information

We may use your personal information for the following purposes:

- To Provide Services: To deliver and manage the services you have requested, including medical treatments and consultations.

- To Process Payments: To manage payments and transactions for the services you receive.

- To Improve Our Services: To enhance our website, services, and customer experience based on your feedback and usage.

- To Communicate with You: To respond to your inquiries, send you updates, marketing communications, and other relevant information.

- To Comply with Legal Obligations: To comply with any applicable laws, regulations, or legal processes.

3. How We Share Your Information

We may share your personal information in the following situations:

- With Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering our services.

- With Medical Professionals: We may share your health information with our partnered medical professionals and laboratories to provide you with appropriate care and treatment.

- In Compliance with Laws: We may disclose your information if required by law or in response to a legal request.

- In Business Transfers: If VitaXcell undergoes a merger, acquisition, or sale, your information may be transferred as part of that transaction.

4. How We Protect Your Information

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

You have the following rights concerning your personal information:

- *Access:* You have the right to request access to the personal information we hold about you.

- *Correction:* You can request that we correct or update any inaccurate or incomplete information.

- *Deletion:* You may request that we delete your personal information, subject to legal obligations.

- *Opt-Out:* You have the right to opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us, and we will take steps to delete it.

8. International Data Transfers

As we operate globally, your personal information may be transferred to and processed in countries outside your home country. We ensure that any such transfers comply with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for the latest information on our privacy practices.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please do not hesitate to contact us.

Treatment Cancellation Policy:

   - Once an appointment is booked and payment is made, cancellations are not permitted.

   - In the event of a client-initiated cancellation, no refunds will be provided. However, we may offer a credit towards a future treatment if the cancellation is outside the notification window.

Refund Policy:

   - We maintain a strict no-refund policy for all treatments once booked and paid for.

   - Any exceptions to this policy will be made at the sole discretion of the clinic management.

If you have any questions or concerns about our Treatment Cancellation Policy, please do not hesitate to contact us.