Privacy Policy

Last Updated: October 13, 2024

At VitaXcell, we are deeply committed to protecting your personal data. This policy outlines how we collect, use, and safeguard the information you provide through our website and services. Your privacy is central to everything we do.

Personal Information We Collect

We collect personal data such as your name, email, phone number, medical history, and usage data (e.g., IP address, browser details). This helps us personalize our services and enhance your experience on our website.

How We Use Your Data

Your personal data is used to:

Provide personalized medical care and treatment.
Respond to inquiries and manage your appointments.
Enhance our services and website functionality.
Fulfill legal and regulatory obligations.

Legal Basis for Data Processing

We process your data under one or more of the following legal bases:

Your explicit consent for a specific purpose.
Fulfilling contractual obligations (e.g., medical services).
Compliance with legal obligations.

Cookies and Tracking

We use cookies to improve your browsing experience and analyze site traffic. You may adjust your browser settings to refuse cookies; however, this may affect the functionality of certain website features

Third-Party Service Providers

We partner with third-party providers to assist with payment processing, data storage, and communication. These providers only access your data to perform their specific tasks and are contractually bound to protect your privacy.

International Data Transfers

Your data may be processed in locations outside your country of residence. Regardless of where it is processed, we implement adequate safeguards to protect your information.

Your Data Rights

You have the right to:

Access your personal data.
Request corrections if information is inaccurate.
Request deletion of your data where applicable.
Withdraw consent for processing your data at any time.

To exercise any of these rights, please contact us at:

VITAXCELL

55/76, Plai Laem, Koh Samui, Surat Thani, Thailand 84320

Or leave a message on the contact us from.

Security Measures

We take appropriate technical and organizational measures to secure your personal data against unauthorized access or misuse. However, no data transmission over the internet can be guaranteed as completely secure.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Children’s Privacy

VitaXcell does not knowingly collect personal information from individuals under 18. If you are a parent or guardian and believe your child has provided personal data, please contact us, and we will take immediate steps to delete it.

Legal Compliance

We may disclose personal data if required by law, regulation, or legal process (e.g., subpoena).

Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on this page, and we encourage you to review the policy regularly.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us at:

VITAXCELL

55/76, Plai Laem, Koh Samui, Surat Thani, Thailand 84320

Or leave a message on the contact us from.

This version adheres to high standards of privacy protection, ensuring that user rights, legal compliance, and international data protection are fully addressed. Feel free to adjust specific details to fit your clinic’s exact services.